AI in Medical Practices — Relieving Phone Burden, Online Appointment Scheduling & Structured Anamnesis
In the average general practitioner's office, the phone rings 80–120 times a day. 80% of calls are routine: prescriptions, appointments, sick notes. An AI solution can provide immediate relief here — if it's built correctly.
1. AI Phone Assistant for Standard Inquiries
The AI assistant answers calls, identifies the concern, schedules appointments, or extends prescriptions (if stored). Emergencies and complex questions are immediately forwarded. The voice is clearly marked as AI — mandatory per the EU AI Act.
2. Online Appointment Scheduling with Symptom Triage
The patient describes symptoms, AI pre-sorts (e.g., “acute back pain → orthopedic appointment slot, not home visit"). This is NOT a diagnosis, but triage to the correct appointment category.
3. Structured Pre-Anamnesis
Before the appointment, the patient completes a short chat: complaints, duration, pre-existing conditions, medications. The AI structures the results according to the SOAP schema, and the doctor sees everything before the patient consultation.
Effect: More time for the patient, less for initial intake.
GDPR & Confidentiality
Health data is special data under Art. 9 GDPR. Therefore: EU hosting (Hetzner Frankfurt), DPA, encryption at transport and storage level, pseudonymization where possible. For practices, we exclusively use European open-source models.
Frequently asked questions
Can AI schedule appointments in a medical practice?
Yes, provided it is transparent that the patient is speaking with an AI (EU AI Act, Art. 50). We always clearly label this.
What happens to patient data?
EU hosting, DPA according to Art. 28 GDPR, encryption, no training on patient data. On-site hosting in the practice is possible upon request.
How much does it cost per month?
One-time setup fee of 9,900–14,900 € (depending on scope), ongoing from 290 €/month. Typically saves half a medical assistant position in a 2-doctor practice.
Contact
Let's talk about your AI project
30-minute free intro call. We'll review your use case and honestly tell you whether AI moves the needle here.